For business customers, product returns, if allowed, must be made within 30 days from the date of purchase, unless otherwise indicated. Returned products must be in original packaging, unused, undamaged and in saleable condition. Proof of purchase is required in all cases. Product returns may be denied or made subject to restocking fees and other charges by SAIMA. Please call SAIMA at 800-524-0340 in advance to obtain an RMA number within 30 days of the purchase date. All refunds will be provided as a credit to the credit card used at the time of purchase within (10) business days upon receipt of the returned merchandise.